Frequently Asked Questions (FAQ)
How do I become a member of Soule Kindred and access all of the membership benefits?
Do I need to be a descendant of George Soule to join Soule Kindred in America?
I am having trouble trying to login on Soule Kindred. Can you help me with that?
How do I create or change my password on your website?
I'm trying to reset my password and it's asking for a Code. Can you help?
How do I access the “members only” benefits?
How do I change my home address?
How do I change my email address?
Where do I enter my Soule lineage?
What is the Tax ID number for Soule Kindred?
How do I add my lineage to the "Directory of Members with Accepted Lineage"?
Why am I not receiving emails from Soule Kindred?
Previously I was able to do "recurring" membership payments. Why can I no longer do that?
___________________________________________________________
Q: How do I become a member of Soule Kindred and access all of the membership benefits?
A: Click “Join” and scroll down and select the membership level you want. Enter you email address and the Captcha code. Select whether you want to pay by credit card or download the New Members form (PDF) and mail it in with a check. An online form will be displayed. Complete the form and an Invoice will be sent to you via email. Either pay using a credit card or send a check to our Treasurer to the address on the invoice. back-to-top
Q: Do I need to be a descendant of George Soule to join Soule Kindred in America
A: There are no special requirements to become a member. No proof of descent is required. back-to-top
Q: I am having trouble trying to login on Soule Kindred. Can you help me with that?
A: To login to the Soule Kindred Website click the login button in the upper right. It will prompt you to enter your user email and your password. Your login name must be your email. If you don’t know your password, click the "Forget Password” at the bottom of the login window. You will receive an email asking you for a new password. If you don’t get that email, check your spam folder. back-to-top
Q: How do I create or change my password on your website?
A: If you need a new password or change your password, click on the "Log in” button at the top of the page and a small login window will pop-up. Go to the very bottom of that pop-up window and click on the “Forget password” link. The system will then send an email to change your password. Your login name is always your email. back-to-top
Q: I'm trying to reset my password and it's asking for a Code. Can you help?
A: Scroll down just a little and you’ll see a box with 6 characters. That’s the “Code” you need to enter. You may already know this but it’s called a “captcha” and it’s to keep computer programs from creating fake memberships. back-to-top
Q: How do I access the “members only” benefits.
A: Once you become a “paid” member, you should see a "Members Only” menu tab. Guest members do not have access to the Members Only menu. This menu allows access the Member Directory, recordings of Annual meetings and other presentations. Guest members do not have access to the Members Only menu. back-to-top
Q: How do I change my home address?
A: To change your address or any of your profile settings, log in, then click on your name at the top of the page. A small window will pop-up. Click on "View profile” in that window and you will be taken to your profile page. Click the gray "Edit profile” button and you can change most of your profile information. Some fields such as the “approve lineage” field are only accessible to Administrators. back-to-top
Q: How do I change my email address?
A: Members can easily change their email address on their member profile page. The only restriction is that you cannot use email that is already used in database by some other contact. To access your profile page, log in and click on your name at the top of the page. A small window will pop-up. Click on "View profile” to access your profile page. Click the gray "Edit profile” button. You can change your email and update other profile information. back-to-top
A: Checks for membership and donations should be mailed to our Treasurer:
Roland L Tufts
10 Homeplace
Topsham, ME 04086
Q. Do you accept credit cards?
A: Yes, we accept all major credit cards.
A: We don’t have a Renew button. With a renewal button we found members were renewing too early or multiple times because they weren’t sure when or if was time to renew.
Our website takes care of all that:
- 28 days before the renewal date, members will get an email with an invoice and link to renew. If they login to the website within 28 days of renewal, they will get a popup letting them know it is time to renew.
- 14 days before the renewal date, members will get another email with an invoice and link to renew.
- On the renewal date, members will get another email with an invoice and link to renew.
- 7 days after the renewal date, they will get an email with a final request to renew.
- If they haven’t renewed 14 days after renewal date, they will automatically become a “Guest” member.
A: You will receive an email with an invoice 1 month before your renewal, and we’ll send reminders if you forget :-). Within that one-month window you will also see a pop-up when you log into the Soule Kindred website. Lastly, you can go to your user profile to see your due date for renewal:
- Log in
- Click on your name at the top of the page.
- In the pop-up window, click on "View profile” to see your renewal date.
Q: Where do I enter my Soule lineage?
A: Log in and click on your name at the top of the page. A small window will pop-up. Click on "View profile” to access your profile page. Click the gray "Edit profile” button and you can add your Soule Lineage about 1/2 way down the page. Some fields, such as the “approve lineage” field, are only accessible to Administrators. back-to-top
Q: When I initially logged in the user name contained my e-mail address. How do I change my user name?
A: The only option for your User Name is your email address. If you need a new password, click on the "Log in” button at the top of the page and a small login window will pop-up. Go to the very bottom of that pop-up window and click on the “Forget password” link. The system will then send you an email to change your password. back-to-top
Q: I want to make a donation from my brokerage account. What is the Tax ID number for Soule Kindred?
A: Tax ID number is: 23-7253936.
Q: My George Soule lineage has been approved by the Society of Mayflower Descendants and would like this added to the Directory of Members with Accepted Lineage. How do I go about adding this?
A: Log in and click on your name at the top of the page. A small window will pop-up. Click on "View profile” to access your profile page. On the next page that appears and just under the words "My Profile" that appears on the left side of the screen, click the gray "Edit profile” button. About 1/2 way down the page in the box to the right of the words Soule lineage you can then add or modify your lineage. At the very bottom of the page, please be aware that the two areas to the right of the words Accepted Lineage and Accepted Soule Line are accessible only to Website Administrators. back-to-top
Q: Why am I not receiving emails from Soule Kindred?
A: We have noticed that certain Internet Service Providers (ISPs) are not accepting emails from Soule Kindred. We periodically send out informational emails for elections, newsletters, events, fund raising, and most importantly, renewal reminders. These ISPs in particular seem to be rejecting our emails: att.net, bellsouth.net, pacbell.net, and sbcglobal.net.
You may need to “whitelist” emails coming from Soule Kindred so they do not get blocked by your ISP. If you’re not sure how to do this, contact your Internet Service Provider and ask them what you need to do to let Soule Kindred emails through to your email client. back-to-top
Q: Previously I was able to do "recurring" membership payments. Why can I no longer do that?
A: We stopped accepting "automatic payments" because it was causing a lot of problems. Members were not cancelling their automatic payments when they no longer wished to remain a member, or they were changing emails without telling us and continued to have payments deducted from their credit card when they didn’t want to renew. We found ourselves sending out a lot of refunds. The new billing system sends out several renewal reminders with a link to renew using a credit card or by sending a check. Soule Kindred does not store or have access to your credit card information, only the merchant services company. back-to-top